Privacy policy
Privacy Policy
At Wolf Wine, we care about your privacy and are committed to protecting your personal information. This Privacy Policy, along with our Cookie Policy, explains how we collect, use, and protect your data, as well as the choices you have regarding your personal information. By using our website, you agree to the terms of this Privacy Policy and how we handle your data.
Summary
Your privacy is important to us. If you prefer that we don’t contact you for promotional purposes, we respect that. We’ll only reach out to you regarding orders you've placed (like order confirmations). We will never sell your information.
We collect personal information to make sure your ordering experience is smooth and to improve how our website works for you. We also use this data to understand what our customers like or don’t like about our site, content, and advertising.
We may share your information with trusted partners to help us better serve you, including improving your website experience and personalizing your preferences. These partners may be outside the European Economic Area, but we ensure your data is safe.
You’re always welcome to ask us what information we have about you, and you can opt out at any time.
If you have questions about this Privacy Policy, feel free to email us.
What Information Do We Collect?
We collect information in the following ways:
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Information you provide us: This can happen when you:
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Register for an account or use our website
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Search for products
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Place an order for one off purchases or subscription based recurrent options
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Subscribe to updates
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Use social media features on our site
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Contact us by phone or email
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Participate in promotions, auctions, lotteries or competitions
This may include your name, email, phone number, transaction details, purchase history, payment info (like credit or debit card numbers), shipping and billing info, and any other data related to promotions.
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Cookies and tracking: We use cookies and other technologies to track how you use our website, including your browsing activities and device information (IP address, location, pages viewed, etc.). This helps us improve your browsing experience.
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Information from other sources: If someone buys a gift for you or we receive data from third parties (like social media), we may get additional details like your location, shopping habits, or social media activity, as permitted by law.
How Do We Use Your Information?
We use your information to:
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Process and fulfill your orders and improve your shopping experience
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Provide customer support and answer your questions
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Notify you if you’ve won a competition, auction, lottery or promotion
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Prevent fraud
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Analyse data to improve our website and ads, including showing you ads on other platforms like Facebook, Instagram and TikTok
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Keep you updated with news, promotions, or product updates (but only if you’ve agreed to receive these communications)
We also combine data from third-party sources to better understand your preferences and improve your experience.
How Do We Share Your Information?
We may share your personal data with:
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Trusted partners and service providers who help us run our business, such as delivery services, payment processors, and marketing partners
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Fraud prevention partners to keep transactions secure
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Social media platforms and advertisers (e.g., Facebook,Instagram and TikTok) for personalised advertising
In rare cases, we may need to share your information if required by law or to protect our business rights. We may also share data with Google (for transaction-related purposes) or Trip Advisor (for customer reviews).
If you use social media features on our website, your information might be shared with those platforms, even if you're not logged in.
Sharing Information Overseas
Your information may be transferred to and processed in countries outside of your own. We ensure that any transfer complies with legal requirements and is done with adequate safeguards to protect your data.
Security of Your Personal Information
We take steps to protect your personal data. We use encryption to secure sensitive information, like payment details, and follow industry standards to keep your data safe from unauthorised access.
Your Rights
You have the right to access, update, or delete your personal information. If you’d like to exercise any of these rights, please reach out to us through the contact form or email us at sales@wolfwine.co.uk. We’ll get back to you as soon as possible.
If you're not satisfied with how we handle your request, you have the right to file a complaint with the Information Commissioner’s Office.
Cookies Policy
Our website is powered by Shopify, and as part of your browsing experience, we use cookies. You might be wondering, what are cookies? Let’s break it down.
What Are Cookies?
A cookie is a small file that gets downloaded to your device when you visit a website. It helps the site remember things like your login info and preferences so you don’t have to keep re-entering them every time you visit. Cookies also give us insights into how people are using our site (like whether it’s your first visit or you’ve been here before).
We use different types of cookies on our site – including essential ones that keep things running smoothly, cookies for performance, and cookies for ads or social media features.
For more info about how we use the data collected, check out our Privacy Policy.
What Cookies Do We Use?
Here’s a breakdown of the cookies we use and why:
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Necessary Cookies: These are essential for you to be able to browse our site and use all of its features. Without them, things like logging in or accessing secure areas of the website wouldn’t work. For example:
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Session Cookies: Remember your input when you fill out forms that span multiple pages.
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Authentication Cookies: These let you stay logged in or remember your preferences during future visits.
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Functional Cookies: These cookies remember your choices (like your region, language, or username) to make your browsing experience smoother and more personalized.
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Security Cookies: Keep things secure by detecting any unusual log-in attempts.
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Multimedia Cookies: Help with things like streaming videos or playing audio content smoothly.
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Performance Cookies: These help us understand how our site is being used so we can improve it.
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First-Party Analytics Cookies: We use these to track how many people visit our site and what they’re looking for.
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Third-Party Analytics Cookies: Services like Google Analytics help us figure out how people interact with our site. They don’t identify you personally but give us valuable stats.
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Advertising Cookies: These help us show you ads that are relevant to you. If you visit our site, we might use these to share info with advertisers (but these cookies can’t personally identify you).
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They help ensure the ads you see are more in line with what you’re interested in.
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Social Media & Content Cookies: These are placed by social media plugins (like Facebook’s “like” button) or tools for sharing content, playing videos, or leaving comments. Some of these cookies might also be used for behavioral advertising or analytics.
How Long Do Cookies Stay on My Device?
Cookies can stick around for different lengths of time depending on whether they’re “session cookies” (which disappear once you leave the site) or “persistent cookies” (which stay on your device for a set amount of time). Most cookies we use are persistent, lasting anywhere from 30 minutes to 2 years. But don’t worry—you can manage or delete them anytime!
How Can I Control Cookies?
You have full control over cookies! While most browsers automatically accept cookies, you can choose to block or delete them through your browser settings. Just check the “Tools” or “Preferences” menu in your browser. Keep in mind that blocking or deleting cookies may affect your experience on our site, and some features might not work as well.
For more details on how to manage cookies, check out resources like www.allaboutcookies.org.
Changes to Our Privacy Policy
We regularly review our Privacy Policy to make sure it’s up to date. Any future updates will be posted here.
Last updated: February 2025
Contact Us
If you have any questions or concerns, feel free to reach out to us:
Wolf Wine
89 Walcot Street, Bath, BA1 5BW
Email: sales@wolfwine.co.uk